Question 1

What is Ósk?

Accepted Answer

Ósk is Iceland's smart gift platform — a curated marketplace of local gifts, a wishlist and event system, and AI-powered gift suggestions all in one place.

Question 2

Is Ósk available outside Iceland?

Accepted Answer

Currently we serve Iceland only. We plan to expand to the Nordic region in 2027.

Question 3

Is there a mobile app?

Accepted Answer

A mobile app is in development. For now, the website works beautifully on all devices.

Question 4

How do I contact support?

Accepted Answer

Visit our Contact page or email support@osk.is. We respond within one business day.

Question 5

Is my data safe?

Accepted Answer

Yes. We follow GDPR guidelines and never sell your personal data. See our Privacy Policy for full details.

Question 6

How do I browse gifts?

Accepted Answer

Visit the Marketplace to explore by category, occasion, or price range. You can also use our AI suggestion tool.

Question 7

Can I send a gift directly to someone?

Accepted Answer

Yes. During checkout you can enter the recipient's address and add a personal message.

Question 8

What if the recipient doesn't like the gift?

Accepted Answer

Each vendor has their own return policy, displayed on their product pages. Most offer 14-day returns.

Question 9

Can I buy a gift anonymously?

Accepted Answer

Yes — you can send a gift without revealing your identity. The recipient will still see a personal message.

Question 10

How accurate are the AI suggestions?

Accepted Answer

The AI learns from wishlists and purchase patterns. The more you use Ósk, the better it gets.

Question 11

How do I create a wishlist?

Accepted Answer

Sign up or log in, go to your dashboard, and click 'New Event'. Add items from the marketplace or custom items.

Question 12

Can I create a wishlist for any occasion?

Accepted Answer

Yes — birthday, wedding, Ferming, baby shower, housewarming, or any custom occasion.

Question 13

Who can see my wishlist?

Accepted Answer

You control visibility. You can share a private link, make it public, or restrict it to invited guests.

Question 14

Will guests see who bought what?

Accepted Answer

Yes — items are marked as 'reserved' once someone buys them, preventing duplicates. But the buyer stays private until the event.

Question 15

Can I add items from outside Ósk?

Accepted Answer

Yes — you can add custom items with a name, description, and optional link. Vendors on Ósk can fulfil them if possible.

Question 16

How does crowdfunding work?

Accepted Answer

You add a high-value item to your wishlist and set a funding goal. Guests contribute any amount. When the goal is reached, Ósk purchases and delivers the item.

Question 17

What if the goal isn't reached?

Accepted Answer

Contributions are refunded in full if the goal isn't met by the event date. No failed campaigns.

Question 18

Is there a minimum contribution?

Accepted Answer

No minimum — guests can contribute any amount they're comfortable with.

Question 19

What items can be crowdfunded?

Accepted Answer

Any item in the marketplace can be crowdfunded. For custom items, our team will source the best option.

Question 20

How are funds handled?

Accepted Answer

Funds are held in escrow and only released to the vendor once the goal is met and the item is delivered.

Question 21

How do I become a vendor?

Accepted Answer

Apply via the 'Apply to Sell' page. Our team reviews applications within 3 business days.

Question 22

What are the vendor requirements?

Accepted Answer

You must be an Icelandic-registered business, have a minimum of 5 products, and meet our quality standards.

Question 23

Are there commissions on sales?

Accepted Answer

No commissions on the Vendor plan. You pay a flat monthly fee and keep all revenue.

Question 24

How do I receive orders?

Accepted Answer

Orders appear in your vendor dashboard in real time. You'll also receive email and SMS notifications.

Question 25

When do I get paid?

Accepted Answer

Payments are transferred to your bank account within 2 business days of order delivery confirmation.

Question 26

What payment methods are accepted?

Accepted Answer

Visa, Mastercard, and bank transfer (Greiðslumiðlun). Apple Pay and Google Pay coming soon.

Question 27

Is payment secure?

Accepted Answer

Yes. All payments are processed via Stripe with PCI DSS compliance.

Question 28

What are the delivery times?

Accepted Answer

2-4 business days in the capital area, 3-6 days nationwide. Each vendor specifies their own window.

Question 29

Can I schedule delivery for a specific date?

Accepted Answer

Yes — Pro plan users can schedule delivery for birthdays and anniversaries in advance.

Question 30

What if my order is late or damaged?

Accepted Answer

Contact support@osk.is immediately. We'll resolve it with the vendor and offer a replacement or refund.

Frequently Asked Questions